If you’re worried, we are concerned as well!

At Banasa we demand integrity and the fulfillment of our company’s values, including all laws, our internal policies and the company’s code of ethics. If you notice any unethical behavior, we invite you to report it through our ETHICS HOTLINE.

Banasa has partnered with an external company – Etictel – to offer a secure and confidential portal, so that you can ask questions or submit complaints, over the phone or through its website. Users of this Ethics Reporting Line are protected by the Ethics and Non-Retaliation Policy, which prohibits retaliation of any kind for filing bona fide complaints.

We take your concerns seriously.



Guatemala: 502-23780188
Panamá: 507-8366092
Perú: 511-6429682
Ecuador: 1800000749
Monday to Friday – 7:00am – 7:00pm
Saturday 8:00am – 5:00pm



Online Reporting System